Instagram messaging is crucial for connecting brands with customers through story replies, DMs, and mentions, with daily conversations growing over 40%.
The new Messenger API for Instagram allows businesses to manage messages across Profile, Shops, and Stories, integrate with CRM systems for personalized interactions, and leverage existing tools.
Automation features enable immediate responses to common questions, improving response rates by up to 55% as seen with Clarabridge.
Early beta participants like Adidas, Glossier, and Michael Kors reported higher response rates and reduced resolution times.
This update also brings Facebook Shops messaging features to the API, creating more engaging customer experiences.
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